Welcome to our Institute. We are here to provide you a Questions Papers for Year 2009,2010 and 2011.
YEAR-2009 M.B.A-II semester
Time:3 Hours
Total Marks:-70
The Questions paper is divided into two sections.Sections A contains 6 questions out of which the candidate is required to attemp any 4 questions. Section B contains short case study/application based on 1 question which is compulsory.
All questions are compulsory.
SECTION-A
Q.1 (a) Define a system. What are the components of a system ? Discuss different types of systems. [7]
(b) Differntiate data and information. How information is useful in decision making process ?
[7]
Q.2 (a) What are different categories of information ? How IT has revolutionised the international business ? [7]
(b) Define MIS. What are the elements of MIS. ? Define process of management. [7]
Q.3 (a) Discuss E-commerce. What is Indian scenario of e-commerce ? Discuss the future challenges. [7]
(b) What in the framework and architecture of e-business ? How ERP in useful in organization ?
[7]
Q.4 (a) What is WWW ? How are Internet and Intranet different ? Mention internet application ? [7]
(b) What are neural networks ? How are these useful in present day I.T. industry ? [7]
Q.5 (a) What are different types of IT tools which helps in management ? Write a note on firewalls. [7]
(b) What is knowledge and knowledge management ? How a knowledge management system is designed ? Write note on knowledge - IC. [7]
Q.6 Write short notes on following : [5+5+4]
(a) Expert system
(b) Decision support systems
(c) H.R. information system
SECTION-B
Q.7 Case study
Universal Foods and Drinks Limited(UFDL)
The Universal Foods and Drinks Limited(UFDL) is a company, manufacturing different tyupes of packaged foods and drinks. The product range cosnists of more than 50 items and 200 packaging units. The company`s products are popular throughout the country and the company is known for its quality products.
The Universal Foods and Drinks Limited has processing plants in the various parts of the country like Jammu and Kashmir, Madhya Pradesh, Himachal Pradesh, Maharashtra and Kerala. It has a wide network of distributors and dealers, who stock the UFDL products and deal with all types of customers. The company, through this network, reaches to over 50,000 retail points in the urban and the rural markets.
Some of the products fo the UFDL are producted throughout the year and are sold through this wide network. Some products are seasonal in production but are sold throughout the years. And some products are in certain seasons and not in demand at all in the other seasons.
The business performance of the company is assured good. if the UFDL produces the product as per the varying demand pattern of the customers. Since the company has established its strength in the distributor dealer network, the success comes through the appropriate decision in the purchase of fruits, vegetables, cereals and pulses and putting them through processing and packaging, and dispatching them to the various locations where the distributors are located.
It is the policy of the company to launch each year at least one new product in the country. This policy has paid rich dividend, to the company in terms of its image and the customers have always looked for ward for such an announcement from the company`s end. The UFDL uses, well in advance, the different advertising media such as the newspapers, hoardings, magazines, sample tests and demos, T.V etc. for announcing and promotion of its new products from time to time. However, the selection of the media is based on the product and its overall position in the product range and the targetted market segment.
In spite of considerable strength in many aspects of business, the company has failed in the launching of new products.It was also not able to meet the demand owing to the inadequate pruchases of raw materials, the wastage of the raw materials as the processing plant of the company was not available due to its maintenance schedule or it was scheduled for some other food processing operation. The company also faces the problems of high seasonal inventory which, if not disposed of in time, becomes a non-moving and sometimes a non-saleable inventory.
The UFDL has its marketing division headed by a manger - Marketing supported by the product manager for a group of its products.
Questions :
(a) Identify the different decisions which the management of the company is making during the course of the business execution. [3]
(b) Classify these decisions in terms of the type - certainty, risk and uncertainty. [3]
(c) Which of these decision can be converted into the programmable decision ? Give a model of one programmable decision, and suggest a Decision Support System(DSS) for the same. [3]
(d) Which of these decision will be taken by the top, the middle, and the operational management of the UFDL ? [3]
(e) Suggest the different Decision Support System which the management of the UFDL may use for stretegic management of the business. [2]
YEAR-2010
Time:3 Hours
Total Marks:-70
The Questions paper is divided into two sections.Sections A contains 6 questions out of which the candidate is required to attemp any 4 questions. Section B contains short case study/application based on 1 question which is compulsory.
All questions are compulsory.
SECTION-A
Q.1(a) What do you understand by the term Information Technology ?[2+2]
(b) Define system,Explain different types of system. What are elements of a system?[2+2+2]
(c) What is Data, information and Information system ?[4]
Q.2 (a) Explain methods of Data and Information collection ?[4]
(b) Discuss Role of Human beings as an Information Processing system ?[4]
(c) Discuss need and scope of Information Technology in International Business.[4]
(d) Discuss Value of Information.[2]
Q.3 (a) What is MIS? Discuss its nature and scope. Explain characteristics and functions of MIS.[2+2+4]
(b) Discuss the role of MIS in the development of business organization.[3]
(c) Explain structure of a MIS.[3]
Q.4 (a) What is Internet? How Internet is useful in our daily life? Explain various internet tools and services.[2+2+3]
(b) What is Web browser? Discuss future of internet.[1+2]
(c) Define E-commerce. Explain various E-commerce categories.[1+3]
Q.5 (a) What is computer Network? Explain various network topologies.[1+3]
(b) What do you mean by Multimedia? Explain Multimedia components.[1+3]
(c) Explain the following :
(i) Artificial Intelligence
(ii) Decision support systems(DSS)
(iii) Expert systems[2+2+2]
Q.6(a) What is Management control ? Explain charateristics of effective control.[1+3]
(b) What are the issues in managing and controlling the data`s in the todays environment of information technology.[4]
(c) Differntiate between virus,worms and Trojan Horse.[3]
(d) Explain the role of information in the changing world of IT.[3]
SECTION-B
Q.7 The planning department of the L company has identified environmental changes which will affect the L company during its next planning cycle as follows :
(a) Barriers on transfer of goods and services across national boundaries within the EC will be removed.
(b) As a result, the L company`s competitors will be doubled from four to eight.
(c) The L company`s market will be tripled in size
(d) Consumer`s will have a greater choice
(e) Changes in consumer demand will be more frequent and rapid.
(f) Customers and regulatory agencies will be using languages other than English.
(g) Sex discrimination on pension and retirement will be prohibited.
You are required to describe the impact these environmental changes will have :
(a) On the managers
(b) On the staff
YEAR-2011
Time:3 Hours
Total Marks:-70
The Questions paper is divided into two sections.Sections A contains 6 questions out of which the candidate is required to attemp any 4 questions. Section B contains short case study/application based on 1 question which is compulsory.
All questions are compulsory.
SECTION-A
Q.1 Describe the Classification of Information. Also explain the meaning of system Decomposition.
Q.2 Discuss the role of MIS in management. Decision making. Elucidate selective applications in the following decision making area.
Q.3 Explain with suitable examples, how IT. can elevate a customer to the position of great importance. ? Also critically evaluate the potential of E-commerce in India.
Q.4 Write short notes on :
(a) Enterprise Resource Planning
(b) Neural Networks
(c) Executive Support System
(d) Different Web browsers.
Q.5 Differentiate following with suitable examples :
(a) Computer worms and computer virus
(b) Decision support system and computer based information system.
(c) Wide Area Network and Local Area Network.
(d) INTERNET and World Wide Web.
Q.6 Elucidate with examples, the various security threats that an organization faces. Explain how they can be prevented ?
SECTION-B
Q.7 Read the case carefully and answers the questions that follow the case study.
ABC Pharma Pvt Limited, manufactures and sells various medicines and other pharma related drugs.The company has its head-quater in Surat(Gujarat) and regional head quarters in all the states of India.ABC produces more than 500 types of medicines though its speciality is in cardio-vascular division.
These medicines are sold by two channels; viz
(a) Medical representatives
(b) Direct sales
In typical transactions, these highly trained medical representatives(MR) visit the concerned doctors asking them to prescribe the medicines and then visit medical stores to procure the sales order. In every evening, a M.R. confirms the sales order to sales department using his personal Laptop. These orders are mostly complex, since they involve various free samples, doctors, requirements and many other procedures.
At the end of the day, each M.R.links his PC to the company`s main database. Order details are transferred to the main computer while updated stock balances are downloaded and are ready for the next day.
Inspite of the facts that M.Rs and information may not be current, stock outs are infrequent every evening, after all the M.Rs have fed data the main computer, the information is analyzed production schedules are produced and the company`s MIS is updated. Each MR logs on again in the morning and downloads a copy of updated MIS and further instructions.
Questions
(a) Explain how ABC Limited can ensure that only genuine M.R.have access to the main computer.
(b) How ABC Limited can check that the data is completely and accurately transferred between M.Rs computers and the main computer.
(c) Indicate the various output reports that would be expected from the MIS to assist the executives in Decision making.
(d) What process could ABC Limited use to include daily order data or daily sales report(DSR) within ABC`s MIS ?
INFORMATION TECHNOLOGY FOR MANAGEMENT