Welcome to our Institute. We are here to provide you a Questions Papers for Year 2008 , 2009 and 2011
YEAR-2008 M.B.A-I semester
Time:3 Hours
Total Marks:-70
The Questions paper is divided into three sections.Sections A contains 10 questions of 02 Marks each. All questions are compulsory.
Section B will contain 05 questions of 10 marks each. The candidate are required to answer three questions from this section.
Section C is of 20 Marks and contains case studies or numerical problems only. Question for 40 marks are given in this section.
SECTION-A
Q.1 Why do individuals differ in their behavior?
Q.2 Explain the term and types of diversity.
Q.3 Explain the relationship between 'Person' and 'Personality'.
Q.4 Perception is subjective phenomenon or objective phenomenon - Why?
Q.5 What do you mean by decoding?
Q.6 Describe the names of various stages of group development.
Q.7 Differentiate between functional and dysfunctional conflict
Q.8 Explain the contribution of Kurt Lewin in the field of O.B..(only in five lines)
Q.9 How the ERG theory of motivation is similar with Maslow`s theory?
Q10 Differentiate between Eustress and Distress.
SECTION-B
Q11 "Behavior is nothing but the stimuli-Response mechanism of the individual".Comment
Q12 "Till date the psycho-analytical theory of personality is ultimate and final".Critically evaluate the above statement
Q13 Explain the term of "Expectancy" "instrumentality" and "valence"used in the expectancy theory of motivation.
Q14 What are those factors which make the group an effective and cohesive one?
Q15 There is only one thing constant in the world; that is change but still the change is resisted by individuals".Elucidate
SECTION-C
Q.16 You are one of the group members of your class.MBA Ist year. You are interacting with your classmates during last six
months.Describe your experiences with your classmates as a group in the following stages of group development:
(i)Forming stage (ii) Strorming stage (iii) Norming stage (iv)Performing stage
(v) Adjourning stageOr
Q.16 Describe any two prominent personalities of the country and explain which motivational need of McClelland`s theory applies
to them, namely:
(1) Need for power (2) Need for Affiliation (3) Need for Achievement
YEAR-2009
Time: 3Hours
Total Marks: 70
This Question paper is divided in two sections. Section A contains 6 questions out of which the candidate is required to attempt any
4 questions. Section B contains short case study/application based one question which is compulsory. All questions are carrying equal marks.
SECTION-A
Q.1 (a) 'Personality involves both common and unique characteristic. It is partially inborn and partially acquired'. Also explain big five models of personality. [6]
(b) 'Organizational behavior represent interaction among individuals,groups and organizations'.Explain this statement with diagram. [5]
(c) Define 'Group Think' and 'Social Loafing' [3]
Q.2 (a) 'Communication is often cited as being at the root of practically all the problems of the business world'.Explain this statement while elucidating the importance of communication. [8]
(b) Explain general adaption syndrome [3]
(c) Define 'Knowledge' and 'Knowledge Management' [3]
Q.3 (a) 'Conflicts are beneficial for organization'.Comment. Explain various techniques for resolving conflicts in organization. [6]
(b) 'Diversity can be a powerful tool for building competitive advantage'. Explain. Describe various methods or devices to manage diversity in an organization. [6]
(c) What is Simulation [2]
Q.4 (a) 'Change is one of the facts of life in Organizational Behavior'.Change is necessary. Comment. Write down a few strategies to over come resistance to change [9]
(b) 'Learning organization has become a necessity in chaotic world'.Explain [4]
(c) What is Halo Effect? [1]
Q.5 (a) Explain and elaborate managerial implications of perception with regard to leadership,performance apppraisal and communication. [6]
(b) 'Stress is a silent killer but it can be managed'. Discuss. Explain a few stress coping strategies. [8]
Q.6 (a) Self managed teams operate with participative decision-making,shared tasks, collective responsibility and cross functionalism'. Explain [7]
(b) Describe Delphi Technique. [4]
(c) What is the difference between ' Job enrichment and Job enlargemennt'? [3]
SECTION-B(Compulsory)
Case study
Gulu`s Snack Company is a family-owned company located in Himalaya
Mountains. Gulu started the business in 1951 by selling home made chips. Now a days, Gulu`s is Rs.58 million
snack company, i.e. struggling to regain market share lost to fierce competitors. In the early 1980`s Gulu passed
the business on to his son, Gulu Jr. who is currently grooming his son, Gulshan, to succeed himself as head of the
company.
Six month ago, Gulshan joined Gulu`s Snacks as a salesperson and after four months, he was
quickly promoted to sales manager. Gulshan recently graduated from a local university with an M.B.A in marketing
and Gulu Jr. was hoping that Gulshan would be able to implement strategies that could help turn to company around.
One of the Gulshan`s initial strategies was to introduce a new sales performance management system.As a part
of this approach, any salesperson who receives a below average performance rating would be require to attend a
mandatory coaching session with his/her supervisor. Gulshan is hoping that these coaching session will motivate
his employees to increase their sales. Here is the description of the reaction of three salespeople who have been
required to attend a coaching session because of their low performance over the previous quarter.
Nishant
Nishant is a hard worker. He takes pride in his work. He has learned selling
techniques. He has accompanied top salesman. He has no problem asking for advise and doing whaterver needs to
be done to learn the business. He has cherry attitude and is a real team player and giving the company 150 per cent
at all times. It has been a tough quarter for Nishant, but he is doing his best to achieve his sales targets. He feels that
failure to make quota during during this past quarter results not from lack of effort but just bad luck in the economy.
But he is now hopeful in the next quarter.
Nishant is upset with Gulshan for having him attend coaching
session because this is the first time in three years that his sales quota has not been met. He exceeded the sales
quota this year yet had not received a "thank you" or "good job" for those efforts. The entire experience has left
Nishant unmotivated and questionsing his future with the company.
Navin
Navin is happy to have his job at Gulu`s Snack Company, although he really
doesn`t like saleswork that much.Navin accepted this position because he felt that he wouldn`t have to work hard
and would have a lot of free time during the day. Navin was sent to coaching mainly because the customer
satisfaction reports were low; in fact they were the lowest in the company.Navin tends to give "Canned presentations"
and does not listen closely to customers needs. Consequently Navin makes numerous errors in new sales orders,
which delay`s shipment and loses business and goodwill for Gulu`s Snack Company.
He thinks that the coaching session is a waste of time.He doesn`t socialize with others in the office.
He attributes other`s success and promotions to "who they know" in the company rather than their hard work.He feels
that no matter how much effort is put into the job, he will never be adequately rewarded.
Nikhil
For three of the last five years Nikhil was the number one salesperson in the divison and hopes of being promoted to sales manager. When Gulshan joined the company, Nikhil worked closely with Gulu.Jr.
to help Gulshan learn all facts of the business.Nikhil thought this close relationship with Gulu Jr.would ensure his upcoming
promotion to the coveted position of sales manager.
He goes late for appointment or misses them entirely. His sales performance declined dramatically,
which resulted in a drastic loss of income. Although Nikhil had been dedicated and fiercely loyal to Gulu Jr. and the
company for many years, he is now looking for other employement. Nikhil is better and resentful of his current situation
and now faces a mandatory coaching session that will be conducted by Gulshan.
Q.1 You have met three employees of Gulu`s Snacks. Explain how each employee`s situation relates to equity theory. [4]
Q.2 How three needs identified by McClelland are related to worker behavior in each situation? [6]
Q.3 How is expectancy theory related with the 3 employees? Explain. [4]
YEAR-2011
Time: 3Hours
Total Marks: 70
This Question paper is divided in two sections. Section A contains 6 questions out of which the candidate is required to attempt any
4 questions. Section B contains short case study/application based one question which is compulsory. All questions are carrying equal marks.
SECTION-A
Q.1 Maslow`s model of hierarchial needs lists the needs in order of priority so that first level needs must be satisfied before the second level needs become motivators and so on. How rigid in this order of priority? Explain as to what circumstances would justify a different order of prirority. [14]
Q.2 Describe in detail the psychoanalytical theory of personality. Is this theory empirically verifiable? Support your reasons. [14]
Q.3 What is a group? Why do individuals join groups? Discuss with example the characteristics of effective work group. [14]
Q.4 (a) "Paritcipation is an exellent method for identifying differences and resolving conflicts ". Do you agree or disagree? [7]
(b) What is perception, and what factors influence our perception? [7]
Q.5 How does resposibility for people become a source of stress? Whould this stress be reduced if employeed were made more responsible for their own activities? Support your reasons. [14]
Q.6 (a) "Change for the sake of change is no change at all". Comment on this statement and show why change for the sake of change could be detrimental to the health of the organization? [10]
(b) Describe the various channels of communication in an organization. [4]
SECTION-B(Compulsory)
Dr. Alok Banarjee is the Chief Executive of a mediumsized pharmaceutical firm in Calcutta. He holds a Ph.D in pharmacy. However, he has not been involved in research and development of new products for two decades. Though turnover is not a problem of the company, Dr.Banarjee and his senior colleagues noticed that the workers on hourly basis are not working upto their full potontial. It is a Well-known fact that they filled their days with unnecessary and unproductive activities and worked only for the sake of a pay cheque. In the recent past the situation has become quite alarming as the organization began to crumble under he weight of unenconomical effort. The situation demanded immediate managerial attention and prompt remedial measures. Dr.Banarjee knew very well that the only way to progress and prosper is to motivate workers to peak performances through various incentive plans.
One fine morning, Dr.Banarjee contacted the personnel manager and enquired: "What is the problem with the workers on hourly basis? The wage bill show that we pay them the highest in the industry. Our working conditions are fine. Our fringe benefits are excellent. Still these workers are not motivated. What do they require really?" The personnel manager gave the following reply : "I have already informed you a number of times, that money, working conditions and benefits are not enough. Other things are eqully important .One of the workers in that group recently gave me a clue as to why more and more workers are joining the bandwagon of 'non-performers', He felt bad that hard work and efficiency go unnoticed and unrewarded in our organization. Our promotion and benefits plans are tied to length of service. Even the lazy workers, accordingly, enjoy all the benefits in the organization, which infact, accordingly to the workers, should go only to those who work hard.'' Dr. Banarjee them wanted the personnel manager to look into the problem more closely and find out a solution to the problems of workers on hourly basis.
Questions
(i) Explain the motivational problem in this case. If you were the manager, how would you motivate the employees so that they work better? [7]
(ii) What would be your response to Banarjee`s statement (in the last para of the case), if you were the personnel manager in the company.
[7]
ORGANIZATIONAL BEHAVIOR